Warranty

All of our Signature Collection pieces offer a one year warranty on craftsmanship and finishing from the date of your purchase.  This warranty covers most craftsmanship defects and colour oxidation on the jewelry.

How do I know if my jewelry is under warranty?

On the product page, if there is a “warranty” section, then that particular piece is eligible for our one year warranty.

What’s not covered under the warranty?

• The product has been damaged due to carelessness or improper use, such as dropping, scratching or constant exposure to water. 

• Damages caused by repairs or adjustments carried out by the customer or a third party.

How do I make a warranty claim?

• If you believe the damage or defect is covered by warranty, please send us a quick message through “contact us” form or email us at hello@cleoandco.ca 

• Please include a proof of purchase, a description and photos of the problem, so our customer care team can provide you with a solution as quickly as possible!

• If the problem is covered by our warranty, our customer care team will assist you through the process of issuing a store credit that’s equivalent to your original purchase price.