FAQs

What is the metal you use in your jewelry?

We use surgical grade stainless steel for all of our necklaces, bracelets and accessories.  The metal is nickel free, lead free and hypoallergenic.  Gold and Rose gold colored metals are either electroplated or PVD plated to give the unique tinted finish that will last for a long time. 

Are the leather on your jewelry all genuine leather?

All of our leather products or parts are genuine leather.  However, the grade of the leather used are different.  The difference is reflected in the pricing of the item.

How is the quality of the sample oil that comes with your products at Vancouver local sale events?

We use top quality, therapeutic grade oil from a well know industry leader.  For privacy reason we are not allowed to disclose the brand of the oil.  But we guarantee and stand by the quality of the oil in our samples. 

Why is my coral beads / lava rock changing color? 

We highly recommend to use top quality essential oil on all of your aromatherapy jewelry.  For white sponge coral beads please DO NOT use colored oils such as citrus oils.  Colored oils will stain the coral beads.  To prolong the life of your diffuser jewelry, occasionally wash your coral beads and lava rock in lukewarm water and air dry immediately to avoid residue build up.  If too much oil residue has built up on the coral beads, give them a gentle brush in soapy water will help the coral to return to its original color. 

How to pick up orders locally? 

Customers from the Greater Vancouver area can choose local pick up option at check out.  Pick up will be at Richmond, BC on Wednesday and Thursday mornings.  If local pick up option is selected at check out we will send you an email to specify the address and time.  

What currency are price listed in?

All prices by default are listed in CAD.  However, now you have the option to pay in your local currency by changing it from the currency selector located in menu from your desktop, or on the MORE pull down menu on your mobile. 

What payment options are available?

We accept Paypal, Google Pay, Apple Pay, Visa, Mastercard, and American Express.

Can I change or cancel my order once it's been placed? 

Unfortunately, an order cannot be changed or cancelled once it's been placed.  To ensure you receive your order in a timely manner, we usually process your order right after it's been placed.